COMMERCIAL PROCESS

 

Before any service is performed, we get to know our customers; learn about their lifestyle or business and environmental conditions. With a simplistic evaluation to assist in determining level of service and expectations, we determine the most efficient and effective cleaning routine or program. 

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CUSTOMER EXPERIENCE 

1 - Client Service Request 

2 - Making Contacting, Information Gathering, Research

3 - Schedule Face-to-Face Meeting, Facilities/ Home Tour

4 - Develop Checklist and Establish Service Performance

5 - Survey Review

6 - Account Management 

7 - Planning and Maintenance 

8 - Customer Satisfaction 

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DAILY 

Dedicated Account Manager or Lead Tech responsible for evaluating client  jobs and sites on a daily basis. Quality assurance is meet through checklists and direct communication between technicians and Account Managers to insure ease and accuracy. 

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WEEKLY

Account Manager or Lead Tech responsibility to evaluate each facility or client site thoroughly on a weekly basis. Service performance is compared to the daily samplings to insure areas that required attention have been corrected.

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MONTHLY

Director and Account Managers evaluate each client site or facility thoroughly on a monthly basis, compare notes and informations, as well as client feedback. They perform their own Quality Assurance Surveys and compare them to on-site personnel feedback to insure all areas are at or above standard.

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QUARTERLY

On a quarterly basis senior staff and Account Managers meets with clients for performance reviews. Cleaning standards, anticipated moves, project work, and compliance are just some of the areas covered.

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