KNOWLEDGE & EXPERIENCE
Before any service is performed, we get to know our customers; learn about their lifestyle or business and environmental conditions. With a simplistic evaluation to assist in determining level of service and expectations, we determine the most efficient and effective cleaning routine or program.
1 - Client Service Request
2 - Making Contacting, Information Gathering, Research
3 - Schedule Face-to-Face Meeting, Facilities/ Home Tour
4 - Develop Checklist and Establish Service Performance
5 - Survey Review
6 - Account Management
7 - Planning and Maintenance
8 - Customer Satisfaction
Dedicated Account Manager or Lead Tech responsible for evaluating client jobs and sites on a daily basis. Quality assurance is meet through checklists and direct communication between technicians and Account Managers to insure ease and accuracy.
Account Manager or Lead Tech responsibility to evaluate each facility or client site thoroughly on a weekly basis. Service performance is compared to the daily samplings to insure areas that required attention have been corrected.
Director and Account Managers evaluate each client site or facility thoroughly on a monthly basis, compare notes and informations, as well as client feedback. They perform their own Quality Assurance Surveys and compare them to on-site personnel feedback to insure all areas are at or above standard.
On a quarterly basis senior staff and Account Managers meets with clients for performance reviews. Cleaning standards, anticipated moves, project work, and compliance are just some of the areas covered.
Similar to the Commercial approach, yet focused on different outcomes and held to an entirely variant set of standards, our process for residential properties are completely self-serve through our onlin scheduling and account management system.