TERMS O SERVICE
Know more about what to expect, how to manage your subscription or account, and how our services work.
What Is A Green Cleaning Service?
A green cleaning service comes with many advantages, the most obvious are air quality, safer and healthier environment, and Earth-friendly and environmentally responsible.
1. Air Quality
The US Environmental Protection Agency says that indoor air pollution is more harmful than outdoor air pollution. This means any health issue that air pollution can cause could be the result of poor air quality in your home.
Many cleaning products contain harmful chemicals and ingredients. Some common examples include ammonia, bleach, and phenol. These are all things DO NOT want in your home, and want to keep off surfaces and out of your home environment, especially if you have kids. It's better to use natural cleaners, since they are either non-toxic or have very little toxicity.
3. Environmental responsibility
The average home consumes approximately 82,000 barrels of oil or more annually. By switching away from petrol and chemical based cleaning solutions, you’re not only reducing your carbon footprint, but helping protect the environment. All it takes is the small step to switching to green or natural products. By doing such, the result is enough oil saved to fill a year's worth of gas for approximately 7,500 drivers and a cleaner, greener home or space.
What Makes A Cleaning Service Green?
There is no one definition for being Earth-friendly, as there is no one definitive concept for a home. One definition, however, is a service like GTD that exclusively uses natural and Earth-friendly products and use of "Green Seal Certified" products. The best green cleaning companies use products that contain this label.
How We Are Green
GTD uses only Green Seal, Earth-friendly and Cruelty Free products, making us one of the few cleaning services that are vegan-friendly, earth-friendly and 100% environmentally sound.
Do Green Products Clean As Good?
Green products clean as well as, if not better than conventional items on the market. Let's be real, most conventional cleaning products we see today were born from an era of poor choices, when smoking was still allowed on aircrafts and the idea of a balanced meal was a TV dinner. These items have advanced little when it comes to personal and environmental safety and health, whereas, Earth-friendly cleaners rely upon plant-based, natural non-toxic compounds, or citrus-based solvents, vinegar, essential oils and natural abrasives to clean and disinfect without harm. Being green is easy. Cleaning, maybe not so much.
How Our Service Work
As a professional green cleaning company our services are customized to your needs and requirements, with the added bonus you’re reducing your carbon footprint and making a commitment to being more Earth-friendly. You decide the level and frequency of cleaning services provided to you. Our services are billed on an hourly basis in 30-minute increments, with flat rate service fees for standard service. Payment is due prior to work being performed and includes our Service Satisfaction Guarantee. For recurring service, there is a minimum ninety day (90) service contract agreement.
Room by Room Checklist
Every GTD staff uses our Checklist to ensure that we are providing top-notch service, but also as a guide when performing services for clients. Below is an example of a checklist.
Is There A Contract?
Yes, we have a simple Client Service Agreement which is attached to every invoice. Clients are responsible for downloading and reading the Client Service Agreement. The Client Service Agreement does not require a signature. Your payment is acknowledgement and confirmation of the Client Service Agreement and GTD Ltd Terms of Service. For recurring clients, there is a minimum ninety day (90) service contract agreement. Early cancellation, terms apply.
What Is Your Service Area?
We provided services to the Greater Columbus and Cleveland areas.
Acceptable Forms of Payment
We accept most major forms of payment except checks and cash. Clients may make payments through merchant service provide PayPal Merchant Gateway using a bank account and routing number or with a credit or debit card.
For commercial clients, a deposit of 50% is due upfront with the remaining balance due 24 hours prior to service. Commercial clients with a credit account, see Terms & Conditions contain within Service Contract Agreement. Residential clients, payments are due upon receipt or 48 hours prior to service date for recurring clients.
For recurring clients, please note there is a three (3) month minimum for service. For early termination of service, there is a 25% cancellation fee. Re-Scheduling/Service Date Modifications Services may be rescheduled or modified by email or by using our online calendar/scheduling system at: powered by Setmore or SquareUp powered by Square. Please be advised, the majority of our work day is spent serving clients like yourself. Therefore we've updated our scheduling and calendar system so customers may self-serve. When rescheduling, please try to provide advanced notice of 48 hours - the standard minimum window, excluding emergency situations. You are still responsible for maintaining your payment schedule unless your account is suspended or paused. Failure to attend to invoices sent through the system up to 48 hours prior to the scheduled service date will result in your service appointment being dropped and a no cancellation fee added.
Sometimes customers need a break for whatever reason. If you are unsure of when you might want to reschedule, or if you think you'll be absent for more than 2 weeks time, we recommend pausing or suspending your account indefinitely. This will ensure you won't continue being billed and you can start back service anytime through the system or by emailing or calling. Customer are responsible for the management of their accounts, including invoicing, rescheduling, fees. We provide ample notifications to both residential and commercial clients. The self-serve system is in place so clients may have control over their account management, billing, and scheduling. Schedules are client produced, and Gimme The Dirt Ltd provides service(s) at the scheduled time and date which you have selected.
LATE FEES AND ADDITIONAL CHARGES
Please be advised we have instituted new terms which include late fees for both commercial and residential accounts. A $35 fee will be assessed for all non charge or house accounts not paid on the invoice due date. Other fees and additional charges included 'Non-standard' spaces and facilities, rental fees associated with service, subcontractor or vendor fees, etc. Non-standard relates to homes and commercial spaces which are not common, i.e.: 12 foot ceilings instead of the standard 8 foot, rooms and spaces comprised entirely of glass, wood, specialty material, plus any unpaid and late invoices. Collection fees for accounts sent to collections may be assessed. For credit accounts, there will be a 5% interest applied per net 30 days cycle.
TERMINATING YOUR ACCOUNT
In order to terminate, or cease service you must provide written notice as per your Service Agreement. Account termination is subjected to the cancellation policy.
NOTE: The rate which is reflected on this invoice is based on service offerings provided by Gimme The Dirt Ltd and agreed upon base services and or add-ons for standard residential or commercial properties. Non-standard or "Above and Beyond" activities or services performed may asses additional fees and charges, please be advised.
For customer who have ongoing/routine services, it is the responsibility of the customer to set-up your preferred service dates and times with our office. Please note that your initial Green Clean will not be set to recurring until you have been confirmed by phone or email from a member of our service team.
Do You Use Your Own Products and Equipment?
Yes, we use our own products, supplies and equipment.
Are You Licensed, Insured or Bonded?
We are licensed, insured and bonded.
GTD Ltd is insured up to half a million in liability per occurrence (Pol 4162605 Geico-Hiscox).
General contract surety bond of $500k
Lic. OH 4336970
We have you covered!
Customers and Service Expectations
Customers should familiarize themselves with Policies and Service Terms & Conditions contained within this website and as part of their Client Service Agreement.
GTD Ltd offers a 100% Service Guarantee. In the event a you are dissatisfied with service, we'll repeat the job again free of charge.
In the event an issue arise, we urge our customers to contact our main office. A member of our Service Management Team is available anytime to help resolve any issues.
As part of our company policy, we do not offer refunds at this time unless there is a significant matter which warrants such.
Standard Vs. Nonstandard Service
Standard Service includes services which customers are entitled based on service request and include common services and offerings. Nonstandard Service include service that is not common and or above and beyond client's service request. EXAMPLE: Floor to Ceiling windows would qualify as nonstandard versus the standard window size. Hazards such as mold, mildew, and environments which are severely unkempt would also qualify as nonstandard, as they require special attention and or more man hours and resources.
Gimme The Dirt Ltd is a Limited Liability Corporation headquartered in the State of Ohio. For operations, projects and services performed outside of our home sate, or for regional services and projects, Ohio Law shall be applicable no matter the jurisdiction in which service has been performed.
What Is Your Plant Curatorial Approach, Process & Service Offering?
Using the fundamentals of horticulture and employing the beneficial properties of plants, we devise a detailed program for the acquisition, assessment and management of your collection of house plants. This include, but not limited to: watering, feeding/fertilizing, pruning, and potting, lifecycle management, and an ongoing maintenance schedule – The overall care of your indoor garden or plant collection.
What Is Your Plant Care Management Plan?
Procurement and Installation
Management of Collections/Species
Before installation of any plant matter, an environmental assessment is performed to help us understand more about your environmental conditions, desired outcomes and concepts you may have, lifestyle and habits, and any installation requirements, i.e.: green wall building. Plant care and ongoing servicing is dependent upon client participation and ability to care for and protect their plant investment.
Are you a:
_ Green Thumb
_ Moderate Caretaker
_ Brown Thumb
_ Absentee Caretaker
Once we’ve assessed environmental conditions and performed the necessary research, the design and installation process can begin. Recommendations on species and collections are provided by our Certified Plant Specialist. But ultimately clients have the final say in the type(s) of plants they wish to integrate into their home. Selection of texture, color, size, and mood, ability to mimic a plant’s natural habitat, and resource materials and supplies are all part of the process.
Our curatorial staff will play an important role in the formulation your custom service program, particularly as it pertains to the types of species, assessment of collections for incorporation, and the evaluation process. Our collections management process includes:
How plants will be displayed and integrated, their respective roles (décor, enhancement of air quality, etc.) and spatial requirements.
Any client priorities (children or animals onsite).
Strengths, weaknesses, omissions; preservation, access, health concerns.
A general evaluation.
How Will GTD Help Build My Plant Collection?
Building your collection may require time and patients, as plants can be sensitive or slow to adapt to new environments. Your acquisitions should NOT be rushed, and driven by your needs and desired outcomes. Good collections are the result of thoughtful collecting based upon reasonable desired outcomes, and logical and intelligent planning and service programs. A good measure of that planning goes into the development of your collections management program, plans, procurement, and documentation. Your curatorial program will always be fully documented with every detail. Thoughtful, ethical collecting and the building of good plant collections are successful when clients have realistic expectations, i.e.: tropical plants have specific needs in order to, not just grow, but thrive. Some basic tenets of collecting:
1) You cannot collect all species that exist.
2) Collecting should be selective.
3) Remember that houseplants or plants in general not in their natural environment are an abstraction and run the risk of not surviving.
It is good practice to have an idea of what you visualize in your space, but also realize that you are dealing with living things; and in some cases, some of the items which you may desire could be regulated, seasonal, and or simply not possible for your space.
Does GTD Catalogue My Plant Collection For Me?
Documentation and cataloguing is perhaps the most important single facet of the curatorial process. Without proper cataloguing, your collection has a limited story to tell and little reference value to aide in the care and management of the plant’s life cycle and overall care. Maintaining basic information about a species or collection according to professional standards is what specialists like us are most useful for. We create and maintain a catalogue for each client, which holds detail records of their collection of species. With this information we are able to surmise any future installation needs or account for any issues which may arise.
Each individual collection will have its own documentation needs that are specific to its mission, goals, and collection. Therefore, it is difficult to describe a specific “recipe” for documentation that will neatly fit the needs of each installation and service program. However, we hoped that the system and approach outlined here serves as a useful guide to helping you establish your own unique collection of plants to help enhance your space, health, and overall indoor environment. It is our practice to standardized documentation and retain records, which may be accessed by a customer at anytime, instead of a continuous augmentation. We prize the value of documentation within our service program as being part of our service guarantee. Updates and service records are made available to customers after each visit or work performed. Receipts are provided physically or electronically via email. Key uses of our cataloguing system include, but are not limited to:
Control of collection
Item location, any internal movements, undertakings or inventory concerns
Risk analysis or loss
GTD catalogue procedures are applied at all stages of the curatorial and styling process. For planning, implementing, operating and auditing, it is useful clients to identify desired outcomes, concepts, and best case scenarios. In turn, our staff will work closely with you to help achieve these goals as best possible. The GTD curator will provide a estimate with budget, recommended plant species and installation and set-up. The following is an example of the installation stages and process:
Pre-entry stage: research, budgeting, site environmental audit and documentation takes place before the actual entry and acceptance of plant matter or objects into.
Entry stage: process that take place when plant matter or objects enter the space(s) but before they are accessioned; e.g., evaluation, quarantine, installation requirements, necessary tools and supplies.
Accession stage: process that occur at the point of accession.
Documentation stage: documentation process that occur after acquisition but before development of individual catalogue records.
Catalogue stage: cataloguing of individual accessions derived from collection use and research aiding the long-term management and care; e.g., verification, phenology, cultural adaptation, stability, etc.
Output stage: making use of the information accumulated during the previous stages to produce forward accordingly.
The process and activities of any part of the service program are implemented through a series of operations:
Displaying: how the items will be displayed
Editing: correcting any flaws or errors and make changes accordingly
Maintaining and Care: devising a care program
Procurement: the acquisition of plant items within a collection
Installation: integrating your new plant collection into their new home
Validating: ensure that all items in the collection have been integrated successfully
*The above description of the GTD approach, systems and standards described here pertaining the care, acquisition, and management of your plant collection is for your benefit and understanding, and is not an exact science. The focus of this section of our FAQs is to exhibit our procedures and standards, and is NOT a guarantee of the survival of a collection of plants. Attributes pertaining to collections and cataloguing, and those pertaining to control of a collection, is to ensure the best and most favorable outcome and is part of the GTD service guarantee. Every GTD staff member carries with them the same information plus a checklist to ensure client satisfaction.
Do You Grow Plants For Clients?
GTD does not currently provide propagation or nursery assistance or services.
What Are Your Environmental Services & Methods?
It’s more important now than ever before to do your part to contribute to a healthy environment. Despite what some may mock, climate change is very real. The good news is going green your home is not only benefit to your budget or the planet, but is also a relatively easy process. Before you can learn how to be more sustainable, you need to know how to measure your sustainability. You can do this by taking a look at your carbon footprint. We assist clients in this conversion process, make recommendations, and lend our support where needed.
What Is A Carbon Footprint And How Do I Measure It?
Your carbon footprint is the amount of carbon dioxide you release into the atmosphere. We release carbon dioxide through daily activities such as driving, using electricity, and the manufacturing of products and performance of services. The main sources of carbon dioxide emissions around the world include fossil fuel combustion, land use changes, and industrial processes. But the average U.S. resident still has twice the carbon footprint as a resident elsewhere in the developed world.
Do You Perform Energy Audits?
Yes, we perform basic audits and make recommendations. However, note that GTD is not certified in this area. Nonetheless, anyone can perform this service, be it you or a contractor.
How Can I Make My Home More Earth-Friendly?
By making small changes around your house or space, you can not only reduce your carbon footprint but also save money on utilities and spending. Here are some great simple ways you can upgrade your living space for a greener, more sustainable existence:
Change your lights. You might already know that LED light bulbs are better for the environment compared to incandescent lights. But did you know they last 25 times longer than incandescent bulbs and they use 75% less energy? Look for LED lights that give off a yellow-based light so you can take advantage of the soft, warm light of incandescent bulbs without the high electric bill.
Give your attic a winter coat. According to the U.S. Department of Energy, up to 44% of home energy goes toward heating and cooling. Poor insulation can waste energy and drive up your energy bills. It can also leave your first floor feeling cold in the winter and hot during the summer. Make sure your attic is thoroughly insulated to keep your inside air from escaping. Insulated buildings in the U.S. reduce carbon dioxide levels by 780 million tons every year.
Make sure your windows are insulated. It isn’t just your attic and walls that need insulating. Your windows need to it too! To determine how well a window insulates, consider its U-factor. The U-factor is a rating on a scale from 0.20 to 1.20. The closer the number is 0.20, the better it is at preventing heat from escaping.
Upgrade your plumbing. Every house needs a few upgrades from time to time. The next time your plumbing needs a facelift, switch out your old toilets for low-flush models. A low-flush model toilet can reduce water usage by 20% to 60% which is dramatic savings.
Install eco-friendly flooring. Bamboo can grow quickly without any pesticides or fertilizers, making it more Earth-friendly than timber from trees. Bamboo flooring also releases 35% more oxygen into the air than other types of wood flooring.
Get your green thumb on. Plants are a great way to boost the mood in your home and make it feel more comfortable. But they can also help to reduce your carbon footprint by cleaning the air in your home and turning CO2 into oxygen. Houseplants have been shown to reduce stress levels, improve your mood, enhance creative thinking, and improve your health.
There are many different ways you can reduce your carbon footprint and make your home or space a sustainable living space. Consider the tips above and get creative with going green in your home today. There are many online resources and tools to help you.
WORKPLACE AND CONTINUED TERMS AND CONDITIONS
Workplace Harassment & Abuse
Our anti-harassment and abuse policy expresses our commitment to maintain a safe and professional workplace that’s free of harassment, abuse, retaliation, bullying so clients and employees both can feel safe and happy. Gimme The Dirt Ltd. DOES NOT tolerate anyone intimidating, humiliating or sabotaging by any party in the workplace, client locations, projects, or outside of work or the professional environment. We also prohibit wilful discrimination based on any of the following: age, sexual orientation, ethnicity, racial, religion or disability.
Examples of bullying may include:
● persistent or egregious use of abusive, insulting, or offensive language directed at a person;
● spreading misinformation or malicious rumors;
● behavior or language that frightens, humiliates, belittles, or degrades, including criticism or feedback that is delivered with yelling, screaming, threats, or insults;
● making repeated inappropriate comments about a person’s appearance, lifestyle, family, or culture;
● regularly teasing or making someone the brunt of pranks or practical jokes;
● interfering with a person’s personal property or work equipment with intent to sabotage or effect their performance;
● circulating inappropriate or embarrassing photos or videos via e-mail or social media or other;
● unwarranted physical contact;
● purposefully excluding, isolating, or marginalizing a person from normal work activities based on a learned or inherent bias.
This policy also prohibits retaliation of any kind by clients and or employees of Gimme The Dirt Ltd. (e.g., threats, intimidation, reprisals, and adverse actions related to work and or professional activities) against any person who reports bullying, assists someone with a report of bullying, or participates in an investigation or resolution of a bullying complaint. Reports of such retaliation will be addressed IMMEDIATELY and shall follow the guidelines of State and Federal workplace laws and policies.
In response to reports of bullying or harassment whereby early resolution is unsuccessful or inappropriate, the complainant (Employee/Client/Vendor) may request a formal investigation. Gimme The Dirt Ltd. may initiate a formal investigation after a preliminary review of the facts even in cases where the complainant has not requested one.
Harassment is a form of employment discrimination that violates Title VII of the Civil Rights Act of 1964, the Age Discrimination in Employment Act of 1967, (ADEA), and the Americans with Disabilities Act of 1990, (ADA). Harassment is unwelcome conduct that is based on race, color, religion, sex (including pregnancy), national origin, age (40 or older), disability or genetic information. Harassment becomes unlawful where 1) enduring the offensive conduct becomes a condition of continued employment or interaction, or 2) the conduct is severe or pervasive enough to create an environment that a reasonable person would consider intimidating, hostile, and or abusive. Ohio and Federal Anti-discrimination laws also prohibit harassment against individuals in retaliation for filing a discrimination charge, testifying, or participating in any way in an investigation, proceeding, or lawsuit under these laws; or opposing employment practices that they reasonably believe discriminate against individuals, in violation of these laws.
Incidents, Accidents, Inappropriate Conduct
Safety, professionalism, client satisfaction and service are our chief goals. In the event any party (Client/Employee/Vendor) is a witness to an incident deemed inappropriate, he/she should report to Gimme The Dirt Ltd. management. Should GTD Ltd. management believe the offense or action(s) warrants an investigation or any further inquiry, he/she shall proceed forward with all the authority grant to them and follow all Company procedures, policies and applicable laws. Employees and any Vendors found violating Company policy and procedure, or any laws face disciplinary action and or termination, not excluding prosecution if applicable.
It is the policy of the Company that Clients/Employees/Vendors report any and all incidents, Accidents, and Inappropriate Conduct to Gimme The Dirt Ltd. management team. Clients wishing to report an accident or incident which warrants levying a claim against Gimme The Dirt Ltd, an employee and or vendor has every right to do so, and should contact management to start the process for investigation and reporting. Clients may be referred to GTD's insurance carrier or any other appropriate service provider, bond insurer, brooker, etc. for the purpose of such. All Clients are provided a copy of the Company's Certificate of Liability for their records.
You may not copy, distribute, or transmit any of the content of this website without our prior written consent. You may, however, make one copy of any material on this site for personal, non-commercial use provided that you neither modify nor alter the material in any way, under any circumstance. We reserve complete title and full intellectual property rights for materials copied from this website, and reserve all rights and privileges as it relates to our brand, Company name, any all all products and or services. Use of third party websites, services, etc. does not supercede Company policy or procedure, and any third party transactions, services provided, services granted, use of platforms, products, etc. does not erode any of the rights and privileges of Gimme The Dirt Ltd.
Recognizing Clients, Customers, Employees may be concerned about our use and disclosure of personal information, rest assured that your privacy is very important to us. The following is intended to inform you of the information that we may collect from time to time about you, your business, and how it is used. By using our website and our services, you are accepting the practices described in this policy.
Collection of Information
We follow generally accepted industry standard to protect the information obtained and use third party software, services and platforms such as Facebook, Google, Wix, etc. If we collect sensitive information (such as credit card data), that information is encrypted and transmitted to us in a secure way.
PROMOTIONS & MARKETING
The Terms & Conditions for Gimme The Dirt Ltd promotions and marketing campaigns are listed below and are subjected to modification at anytime. By participating, you agree to these terms and conditions as set forth.
ELIGIBILITY: ALl Promotions are open only to legal residents of the United States, residents of the State of Ohio and or Franklin County or Cuyahoga County, who are at least 18 years of age or older as of date of service or participation. Employees, officers and directors of Gimme The Dirt Ltd. and their respective affiliations, advertising, fulfillment and marketing agencies, (collectively, "Promo Parties") their immediate families (parent, child, sibling & spouse and their respective spouses, regardless of where they reside) and persons living in the same households as such individuals (whether related or not) are not eligible to participate in Promotions. By participating, you agree to these Official Rules and to the decisions, which are final and binding in all respects.
PARTICIPATION: To enter or participate in a promotion, all participants must adhere to the listed Terms & Conditions or follow the given instructions and provided the required documentation or information requested.
NOTIFICATION: All Entrants will be notified via a private message, phone and or email, or by Entrant contacting Gimme The Dirt Ltd directly. Entrants must provide all required information to administrator, but not limited to the following: Full Name, Email Address, and Phone Number, Mailing Address. Any Entrant who fails to fully comply with these Official Rules, he/she will forfeit any benefits, promotional offers, prize, etc.
OFFERINGS: Offerings can range from discounts, to free services, prizes, etc. Gimme the Dirt Ltd. reserves all rights to change, modify and or close or end any promotion, marketing campaign, giveaway at anytime.
CONDUCT: By participating in any of our promotions or campaigns, and using this website in relation to, or participation in any marketing event and or promotion, you agree to be bound by these Official Rules and the decisions of the Promotion Parties, its agents and or administrators. All decisions shall be final, binding and non-appealable in all respects. Failure to comply with these Official Rules may result in disqualification and or termination or service, offering, etc.
LIMITATIONS OF LIABILITY: The Promo Parties assume no responsibility or liability for (a) lost, late, stolen, undelivered, inaccurate, incomplete, delayed, misdirected, damaged or garbled registrations, entry information, proof of validation, etc; (b) any incorrect or inaccurate entry information, or for any faulty or failed electronic data transmissions; (c) any unauthorized access to, or theft, destruction or alteration of entries or registrations at any point in the operation of a Promotion or Campaign; (d) any technical malfunction, failure, error, omission, interruption, deletion, defect, delay in operation or communications line failure, regardless of cause, with regard to any equipment, systems, networks, lines, cable, satellites, servers, computers or providers utilized in any aspect of the operation of the Promotion or Campaign; (e) inaccessibility or unavailability of the Internet or Web Service or any combination thereof or for computer hardware or software malfunctions, failures or difficulties, or other errors or difficulties of any kind whether human, mechanical, electronic, computer, network, typographical, printing or otherwise relating to or in connection with the Promotion, including, without limitation, errors or difficulties which may occur in connection with the administration of the Promotion, the processing of entries or participation, social networking posts, or registrations, the announcement of the offerings, giveaways, prizes, etc, or in any other Promotion-related materials.
RIGHTS: Gimme The Dirt Ltd. reserves all rights.